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Evidence Guide: MSFPT4001 - Provide advice to customers on piano tuning and repair

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSFPT4001 - Provide advice to customers on piano tuning and repair

What evidence can you provide to prove your understanding of each of the following citeria?

Establish customer requirements

  1. Obtain initial information about tuning and repair requirements from workplace and customer information
  2. Use questioning and active listening techniques to clarify customer needs and perceived issues
  3. Provide feedback to customer to ensure correct interpretation of requirements
  4. Remove piano case parts and stored safely away from instrument
  5. Identify and record piano faults based on inspection of instrument
  6. Determine nature and scope of repairs required to rectify faults from assessment
  7. Determine required frequency of tuning based on industry recommendations and advise customer on conditions that may affect tuning stability
  8. Reassemble piano case parts after assessment to return to original state
Obtain initial information about tuning and repair requirements from workplace and customer information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use questioning and active listening techniques to clarify customer needs and perceived issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback to customer to ensure correct interpretation of requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Remove piano case parts and stored safely away from instrument

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record piano faults based on inspection of instrument

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine nature and scope of repairs required to rectify faults from assessment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine required frequency of tuning based on industry recommendations and advise customer on conditions that may affect tuning stability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reassemble piano case parts after assessment to return to original state

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide customer with recommendations

  1. Advise customer of recommendations for tuning and repair
  2. Provide customer with options regarding priority of repairs to support informed decision
  3. Explain and discuss options about materials used in repairs to facilitate customer understanding of available products and services
Advise customer of recommendations for tuning and repair

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide customer with options regarding priority of repairs to support informed decision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain and discuss options about materials used in repairs to facilitate customer understanding of available products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present quotation to customer

  1. Agree and accurately document customer requirements
  2. Prepare and document quotation that includes accurate breakdown of all relevant costs
  3. Provide information that includes advice on terms and conditions in accordance with workplace procedures
  4. Obtain customer approval for work in accordance with workplace practices
Agree and accurately document customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and document quotation that includes accurate breakdown of all relevant costs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information that includes advice on terms and conditions in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain customer approval for work in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge